Privacy notice

Last updated 11 November 2026

Draft for the pilot. Items marked "to confirm" are being reviewed with an adviser and may change.

This booking app is run for the padel and tennis clubs that use it. This page says, in plain words, what it keeps about you, why, and who can see it.

What we keep

Your email address, to send your sign-in code and booking emails. There are no passwords.
The name you give when you book, and the first names of the people you play with, if you add them.
Your bookings: club, court, date and time, price, whether you cancelled, checked in or did not show.
Payments for a booking: amount, method (cash, InstaPay or card), and the bank or payment reference the club records. If you tell us you sent an InstaPay transfer, the reference you type. We never see card numbers.
If a club takes walk-ins or phone bookings, the name and, if you give it, the phone number its staff enter.
If a club is members-only, the member email list the club gives us.
For club staff: name, email, role, and a record of the changes each person makes (bookings, money, prices, settings).

To let you book and pay for a court, and to let the club run its desk, its daily accounts and its refunds.
To keep a trustworthy record of money and changes, so mistakes can be traced and corrected.
To send the emails you need: sign-in codes, booking confirmations, cancellations and payment receipts. No marketing emails.

You see your own bookings and payments.
Staff of the club you booked with see your bookings at that club, your name, your companions' names and any phone number given at the desk. Staff of other clubs see nothing about you.
The people who run the app can see data only when needed to support a club or fix a problem.
Service providers that host the app and its database and that deliver its emails process data on our behalf. To confirm: the list of providers and where they store data.
We do not sell your data or show you advertising.

One cookie keeps you signed in. Club staff also get a cookie that remembers which venue they are working on. Neither is readable by page scripts.
There are no analytics, advertising or tracking cookies.

To confirm: booking and payment records are kept as long as the club needs them for its accounts; other details are deleted after a period agreed with each club.

Questions, or want a copy or correction of your data? Ask your club's front desk.